Customer Satisfaction Survey

Concorde Customer Satisfaction Survey

Name

Company Name

Email Address

1) What is your role within your company? Operations Manager Safety Personnel Designated DQF Administrator Other

If "Other," please identify your role within your company

Customer Care

2) Who is your Concorde Customer Care Representative (CCR)?

3) How satisfied are you with the support you receive from your CCR? Very Satisfied Satisfied Dissatisfied Very Dissatisfied

4) How satisfied are you with the support you receive from other Concorde employees with whom you have interacted? Very Satisfied Satisfied Dissatisfied Very Dissatisfied

Invoicing

5) How are you currently being invoiced for your Concorde services? Email (Excel) Email (PDF) Mail Fax Other

6) How satisfied are you with the invoicing process? Very Satisfied Satisfied Dissatisfied Very Dissatisfied

7) Please describe any issues you may have had with our invoicing process

8) Was the issue you had with the invoice resolved quickly? Yes No

Driver File Management

9) Do you participate in the day-to-day management of the driver files in DQ-it? Yes No

10) What is your overall satisfaction with the DQ-it system? Very Satisfied Satisfied Dissatisfied Very Dissatisfied

11) Are you currently storing documents for Non-DOT employees in DQ-it? Yes No

12) What method(s) do you use to update documents in DQ-it? Email Fax U.S.P.S. Other

13) Have you attended any of Concorde's DQ-it system trainings? Yes No

Employment Screening Services

14) Do you use Concorde's Employment Screening Services? Yes No

15) What Services do you normally include in your order? (Select all that apply) Motor Vehicle Reports (MVRs) Employment Verifications (VOEs) Criminal Histories Credit Histories Social Security Number Trace

16) Characterize the ease of entering a profile Very Easy Somewhat Easy Average Somewhat Difficult Very Difficult

17) Have you attended any of Concorde's Appcheck system trainings? Yes No

18) How would you describe the quality of the training provided? Excellent Good Average Poor

Random Program

19) Did you participate in Concorde's Random Drug & Alcohol Testing Program? Yes No

20) How would you describe your overall satisfaction with Concorde's management of your Random Program? Very Satisfied Satisfied Dissatisfied Very Dissatisfied